30 calendar days
Contact us within 30 calendar days after delivery to request an exchange.
Help with your order
Satisfaction Guarantee
Understand the 30-day satisfaction guarantee, what an exchange costs, and how to get help.
Read the guarantee detailsAt a glance
Equal-value replacement
No additional charge for a replacement of equal value. You pay return shipping and any increase in price. No refund is issued if the replacement costs less.
One remake per window
A different style must be for the same window. Exchanges are limited to $500 per household per lifetime. Commercial orders are excluded.
How to request help
Check your order
Inspect your order and compare your blinds or shades with your original order details.
Contact us within 30 days
Tell us what isn’t right. We’ll help you understand the return process before you send anything back.
Get return authorization
Wait for return instructions. Return shipping is your responsibility for a satisfaction-guarantee exchange.
The guarantee, in detail
Read the full guarantee below, including the costs, limits, and return requirements.
If you aren't completely satisfied with your new window covering, we'll replace it with an item of equal value at no additional charge.
Questions about our 30-day satisfaction guarantee:
What if I don't like the style or I measured wrong? Contact us within 30 calendar days after delivery to your home and we'll walk you through returning your blind. We'll send a replacement of equal value at no additional charge. If the replacement is more expensive, you are responsible for the difference. If the replacement is less expensive, no refund is issued.
Who covers shipping costs of the returned product? You will pay the return shipping costs.
What if I just don’t like the style I ordered? You may select a different style however, it must be for the same window.
Do I need to order samples? Sample swatches are recommended, but are not required to qualify for the satisfaction guarantee.
What if you made the mistake? If the mistake is ours, we will make it right at no expense to you.
How long do I have? This guarantee is good for 30 days after you receive the order. No exchanges after 30 days other than issues that apply to product warranties.
Are there any other details or limits? Yes, prior authorization is required for returns. Commercial orders are not covered by this guarantee. Exchanges are limited to $500 per household per lifetime. Limit one remake per window.
Issue with a blind? Call us and lets work it out!
316-260-3430