Satisfaction Guarantee

Your satisfaction is our priority. Our Satisfaction Guarantee ensures you are happy with your order, covering mistakes in measuring, color choice, or product selection. If you're not completely satisfied, we'll work with you to send a replacement.

Remake Details:

  • One-time remake for any custom blind or shade.
  • Covers measurement errors, color changes, operation, or style.
  • Remakes of equal value are free. If the remake is more expensive, you'll pay the difference.
  • Must request within 30 days of delivery.
  • Subsequent remakes after the first will be at full price.

Steps to Utilize the Guarantee:

  1. Inspect your entire order for measurements, color choice, and product selection.
  2. Review order details to identify any errors made by you or during production.
  3. Production errors are remade at no cost, separate from the Satisfaction Guarantee.


Since each product is custom-made, we do not accept returns or exchanges. Our Satisfaction Guarantee typically resolves issues that might require returns or exchanges.

Shipping Policies


  • Ensure all shipping information is correct. Review your order information after placing it and contact us immediately to correct any errors.
  • If an address needs correction after shipping, you will bear the cost.

Shipping Information:

  • Shipping times are estimates. We have limited control over delivery times once a package is with the carrier.
  • Orders ship from the manufacturer via FedEx or UPS. You'll receive an email notification once a shipping label is created.
  • Tracking information may take 1-3 business days to update.

Shipping Damage/Production Errors:

  • Inspect your order upon delivery and notify us of any damages or errors within 15 days.
  • Photo or video evidence may be required for replacement.

Color Disclaimer

Colors may vary due to screen differences. We highly recommend ordering sample swatches before making a purchase. Dye lot variations can cause color differences between blinds/shades ordered at different times. Bamboo Roman shades may have natural variations in color, grain, and texture, which are not considered defects.

Order Processing/Production

  • Custom products are made by a third-party manufacturer, with production typically starting within 1 business day.
  • Your payment method is charged at the time of order.
  • Orders are reviewed before production. If there are any concerns, we will contact you via email and place a hold on your order.
  • Production times are estimates. Most orders ship within 3-5 business days, but larger orders may take longer.
  • If there are significant delays due to material shortages, we will notify you via email with new estimated shipping dates.

Order Cancellation/Changes

  • Requests for changes or cancellations must be made within 24 hours of placing the order.
  • Requests made after 24 hours may not be honored.
  • Orders cannot be changed or canceled once production is finished or shipped.

For any questions or concerns, please contact our customer service team. We're here to assist you every step of the way.